Cancellation and Refund Policy

Last updated: January 10, 2026

At harshilkhimasia.com, we strive to maintain transparency and fairness in all our project dealings. This policy outlines the terms regarding cancellations and refunds for our web development services.

Project Payment Structure

- A 25% advance payment is required before starting any project. GST @18% is applicable on the advance amount. This amount is based on the total estimated professional fees discussed and agreed upon with the client.
- The remaining 75% (along with any additional costs due to extra features or pages requested by the client, plus GST) is to be paid upon project completion, once the client confirms everything is satisfactory.
- After receipt of full invoice payment, the complete source code and digital assets are handed over to the client.

Cancellation Policy

- Clients may cancel the project within 72 hours of making the advance payment. In such cases, a full refund of the advance (excluding GST, if already deposited with the government) will be processed.
- After 72 hours of advance payment, the advance is non-refundable due to resource and time allocation.
- If a client wishes to discontinue the project after work has commenced, no refunds will be issued for completed work.

Cancellation by Service Provider

- We reserve the right to cancel a project under the following circumstances:
    - Extended unresponsiveness from the client (e.g., no replies for more than 10 business days despite follow-ups).
    - Repeated scope changes without mutual agreement or attempts to add significant unquoted work.
    - Unreasonable demands, non-collaborative behavior, or actions that make it difficult to proceed professionally.
    - Unforeseen personal or technical circumstances on our end that prevent us from completing the project.

- If cancellation occurs before significant work has been completed, a full refund of the advance (excluding GST, if already deposited with the government) will be issued.

- If partial work has been completed:
    - The client may choose to accept the partial work, in which case we will charge only for the completed portion and refund the remaining amount. All related files and assets will be handed over.
    - Alternatively, the client may decline the partial work and receive a full refund, with no assets transferred.

- All decisions regarding refund and asset delivery will be made transparently and fairly.
- Where possible, we will suggest alternative professionals to help the client continue the project.

Refund Policy After Project Delivery

- Upon final delivery, the client is provided a 30-day post-delivery review period to test and validate the website/web application against the originally agreed project scope.

- During this review period, any issues related to the original scope will be resolved free of charge through technical support and fixes.

- If, within this 30-day review period, the delivered website/web application does not function as per the agreed scope and the issue cannot be resolved within a reasonable timeframe, a full refund of professional fees may be issued.
GST will not be refunded if it has already been deposited with the government.

- After the 30-day review period, the project will be considered accepted and completed. No refunds will be applicable beyond this period. We are not responsible for issues arising due to third-party changes, platform updates, hosting or infrastructure modifications, or alterations made by the client or other developers. Any support required after this period will be treated as a separate paid engagement unless otherwise agreed in writing.

Contact Us

If you have any questions or concerns about this policy, please email us at contact@harshilkhimasia.com.